IMPLEMENTATION OF VILLAGE GOVERNANCE INNOVATION STRATEGY ON COMMUNITY SATISFACTION BULO WATTANG VILLAGE
Keywords:
Innovation Strategy, Village Governance, Community SatisfactionAbstract
This study aims to determine the Application of Village Government Innovation Strategy to the satisfaction of the people of Bulo Wattang Village, Sidenreng Rappang Regency. Innovation in governance is an interesting and important subject in efforts to improve the efficiency, responsiveness, and quality of public services, innovation in this context includes not only the introduction of new technologies, but also includes reforms in government processes, policies, and organizational structures. This study uses a quantitative approach with the Probability sampling technique, where the sampling technique provides an equal opportunity for each element (member) of the population to be selected as a member of the sample. The data collection techniques used in this study are observation, questionnaire and literature study. The data analysis techniques used were validity, reliability and classical assumption tests using the help of the IBM SPSS statistical 21.0 application. The results of the study show that the implementation of governance innovation strategies in Bulo Wattang Village is proven to have a very significant influence on the level of community satisfaction, with a determination coefficient value (R²) of 0.793 which shows that almost 80% of the variation in community satisfaction can be explained by the innovations applied. This strategy includes digitizing services, integrating integrated services, increasing transparency, and simplifying procedures, which have been empirically proven to accelerate access, increase efficiency, and improve the quality of public services. These findings are in line with previous theories and studies that affirm the role of public innovation as a key driver of improving service quality and building public trust in government. Thus, governance innovations in Bulo Wattang Village are not only effective in increasing community satisfaction directly, but also build the foundation of a government that is more responsive, transparent, and adaptive to the needs of citizens.
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